Testing Script

Hi, _______. My name is Anthony, and I will be walking you through this session.

Let me explain why we’re here today: I’m testing three web sites to see what they are like for actual people to use. I want to make it clear that we’re testing the sites, not you. You can’t do anything wrong here so don’t worry about making mistakes.

Also, don’t worry about hurting my feelings because I didn’t create the pages you’re going to look at. I want to improve on these sites with my own future design, so I need to know honestly what you think.

As we go along, I’m going to ask you to think out loud, to tell me what’s going through your mind.

If you have questions, just ask. I may not be able to answer them right away, since I’m interested in how people do when they don’t have someone sitting next to them, but I will try to answer any questions you still have when we’re done.

You may have noticed the microphone. With your permission, I’m going to record what happens on the computer screen and what you have to say. The recording will be used only to help me figure out how to improve on the sites, and won’t be seen or heard by anyone except my university instructor and myself. It also helps me, because I don’t have to take as many notes.

If you would, I’m going to ask you to sign something for me. It simply says that I have your permission to record you, but that it will only be used by my university instructor, and myself. Do you have any questions before we begin?

Before we look at the sites, I’d like to ask you just a few quick questions.

• First, what’s your occupation?
• Roughly how many hours a week would you say you spend using the Internet, including email?
• How do you spend that time? In a typical day, for instance, tell me what you do, at work and at home.
• Do you have any favourite Web sites?
• OK, let’s have a look at the first web site then.

http://www.netdogz.com

• First, I’m just going to ask you to look at this page and tell me, at a glance, what do you think this site is about? And again, try to think out loud as much as possible.
• What draws your attention immediately? And, what would you click on first?
• Now I am going to get you to have a quick browse around this web site. And, if possible, try to explain your thoughts and feelings, or likes and dislikes about the site.
• Can you show me how you would you go about contacting this company?

http://www.darwinwebdesign.com.au

• Now I’m going to ask you to look at this next site and tell me, at a glance, what do you think this site is about? And again, try to think out loud as much as possible.
• What draws your attention immediately? And, what would you click on first?
• Now I am going to get you to have a quick browse around this web site. And, if possible, try to explain your thoughts and feelings, or likes and dislikes about the site.
• Can you show me how you would you go about contacting this company?

http://www.focuswebdesign.com.au

• Now I’m going to ask you to look at this third and final site and tell me, at a glance, what do you think this site is about? Again, try to think out loud as much as possible.
• What draws your attention immediately? And, what would you click on first?
• Now I am going to get you to have a quick browse around this web site. And, if possible, try to explain your thoughts and feelings, or likes and dislikes about the site.
• Can you show me how you would you go about contacting this company?

Ok. That concludes the session. Thank you very much for assisting me today.